How can I get account information for one of your users? What do I need to do? August 23, 2023 22:45 Updated The first step is to submit a Preservation Request using the KODEX PORTAL. We will preserve all available account data for 90 days. This will allow you time to secure a valid legal order. Related articles What if I need more than 90 days to obtain a legal order? Can I extend my preservation request? What do I need to submit a legal order to Kik? If an account is banned OR inactive for over 30 days, could I still submit a preservation request? What’s included in Basic Subscriber Information? Do you accept legal orders from international agencies?