I received a case from NCMEC. How can I retrieve the information Kik provided to the Cybertip line? Follow Using the Law Enforcement Request Form, include the NCMEC Cybertip number with your search warrant submission. Related articles What do I need to submit a legal order to Kik? How can I get account information for one of your users? What do I need to do? If a user logs in from a new device, do they still have their old chats and friends? If an account is banned OR inactive for over 30 days, could I still submit a preservation request? Can a Kik account be restored after it has been banned?