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  1. Trust & Safety
  2. MediaLab - Law Enforcement FAQ
  3. MediaLab FAQ

MediaLab FAQ

  • Do you accept legal orders from international agencies?
  • How can I get account information for one of your users? What do I need to do?
  • What if I need more than 90 days to obtain a legal order? Can I extend my preservation request?
  • How do I submit a legal order?
  • What types of legal orders do you accept? What information is available per legal order type?
  • Do you retain the content of user chats? How can we get those?
  • Can you identify users using an IP address, MAC address, IMEI, or phone number?
  • Do I need an NDO with my legal order?
  • Do I need to complete a legal request form for each user?
  • Will you send hard copies of data & business records certificates to our office?
  • Does MediaLab proactively report out to law enforcement?
  • How can we contact MediaLab by phone?
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